Do you offer Business Class Virtual Workstation for companies with many employees?
Absolutely. We specialize in managed desktop for organizations looking to desktops for employees as a turn key solution. This includes backups, anti-virus, central management, user management, desktop customizations, software deployments.
Software
Does the workstation come with Microsoft Office?
Yes. If you opt for Office we can have it pre-installed.
Can I setup any OS on the virtual workstation?
Yes, for the most part. Just tell us what operating system you need and we will install it.
Can I configure the virtual workstation on my own settings?
Yes, we can give you a vanilla install and you can install your own configurations or you can ask us to help you configure it.
Can I install my own licenses?
It depends. If you need Microsoft software, we have to license it for you. If you have other software, check with your vendor and make sure you can license it on the hosted desktop.
Can I install database hosted desktops on the hosted desktops?
Yes you can install any hosted desktop you need.
Setup
How long will it take to setup my virtual workstation?
Usually up to 24 hours.
Will you give me full control access to the hosted desktop?
Yes.
Can I get as many hosted desktops as I need?
Yes. We can setup as many hosted desktops as you need
Is there a firewall behind my hosted desktop?
If you need a firewall, let us know. We highly suggest putting your hosted desktop behind a firewall.
Backups
Does my plan come with backups?
Not all plans come with backup. Check with us before you hand and make sure you get backups.
What is backed up?
Your entire machines are backed up. This includes the hosted desktop, drives attached to the hosted desktop, content on the drives.
How often are the backups?
Your backups take place every 6 hours.
What is the retention period of the backups?
The backups are stored for 14 days.
If I lose a file on the system can I retrieve that file from backup?
Yes you can. Let us know what file you need and we can restore it for you.
If I need to restore a database from backup can I do that?
Yes you can. Let us know what the database file is and we can restore it.
If I restore data do I lose anything at all?
The data restored is restored from the last backup. If last backup took place at 12 noon, and you made changes between 12 and 2 PM, then you ask for a restore at 3, the data will be restored from 12 and work done between 12 and 3 may not be recovered.
Other Questions
If you have more other questions please let us know.