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THE LAST
I.T. COMPANY YOUR ACCOUNTING FIRM WILL HIRE
- Hardware, Software and Cloud Management
- 24/7 Help Desk For Your Entire firm
- Improve Security and Incident Response
- Streamline Employee Onboarding/Offboarding
What You Get
You can choose one or all
Email & Office
Office 365, Word, Excel, Outlook
Document Storage
Robust Case File Management with central access and powerful search
Remote Desktops
Central Application Access with top security & Backup
IT Help Desk
Fast and friendly tech support supporting anything in your law firm
Software Support for Accounting Firms
Microsoft Word
Adobe
Microsoft Excel
Microsoft 365
Microsoft Teams
Ring Central
Slack
Google Chrome
QuickBooks
Document Management
Powerful & Fast Search
Version History
Windows / Mac Compatible
Shared with Your Team
Backed Up
Trusted by
What We Support
Email
Office 365
Storage
Cloud Services
Network
Hardware
Servers
Computers
Security
Phone Systems
Plans
Get Email, Office & Help Desk
Best Value
Email License
Secure Email
Get Office 365 Email License
Outlook
Get Microsoft Outlook License
Webmail
Access mail from a browser
Archiving
Archive old mail from old mail or mail from employees for compliance purposes
Microsoft 365 / Office
Word Application License
Get Microsoft Word for document editing with all its features
Excel Application License
Get Microsoft Excel for document editing with all its features
Outlook Application License
Office365 Support
User Management
We help with User Management by creating, deleting, and modifying user accounts.
Password Management
We help with Password Management by setting, resetting, and expiring passwords.
Access and Permissions
We help with Access and Permissions by granting or denying access to certain resources or actions.
Log Reviews
We help with Log Reviews by examining logs of system events and user actions.
Domain Support
We help with Domain Support by managing multiple domains or subdomains such as for your website and office 365.
Configuration Changes
We help with Configuration Changes such as Audit logs, enabling 2FA and 50 other O365 features.
IT + Help Desk
Remote Support
Providing technical support remotely, typically through a remote connection to a device or system.
Help Desk Level 2
Technical support provided by a team with more advanced skills and knowledge.
Ticket Vendor Escalations
Escalating technical support issues to the appropriate vendor or manufacturer for resolution.
24/7 Emergency Support
Providing technical support on a 24/7 basis, including outside of normal business hours.
Connectivity Support
Troubleshooting and resolving issues related to connectivity and networking.
Unlimited Tickets
Allowing an unlimited number of technical support requests or "tickets" to be submitted.
Standard Response Time
Providing a guaranteed response time for technical support requests.
Screen Sharing Support
Sharing a screen remotely to provide technical support and assistance.
End Device Protection (Anti-Virus)
Protecting devices from viruses and other malicious software.
Computer Replacements
Replacing faulty or damaged computers. Cost of computers not included.
Ordering Computer Parts
Procuring and ordering replacement parts for computers.
Device Support Package
User Device Support (Laptops/Workstations)
Providing technical support for laptops and desktop computers used by users.
Mobile Phone Support
Providing technical support for mobile phones, including troubleshooting issues and assisting with configuration and setup.
Anti Virus
Protecting devices from viruses and other malicious software.
Printer Support
Providing technical support for printers, including troubleshooting issues and assisting with configuration and setup.
Onsite Infrastructure Support
Proactive incident resolution
Identifying and resolving potential issues before they become problems.
Reactive Incident Resolution
Responding to and resolving issues as they arise.
Server Level Backups and Restores
Creating backups of servers and restoring them in the event of data loss or corruption.
Hardware Management
Maintaining and managing the hardware components of servers, including installation and replacement of parts.
Security Systems
Implementing and maintaining security measures on servers to protect against threats and vulnerabilities.
Firewall Systems
Implementing and maintaining firewall systems to protect servers and networks from external threats.
Network management
Managing and maintaining the network infrastructure, including switches, routers, and other networking equipment.
Storage Systems
Managing and maintaining storage systems, including storage area networks (SANs) and network-attached storage (NAS) systems.
Server Patching
Installing and updating patches and fixes on servers to address security vulnerabilities and improve stability.
Server Hardening
Strengthening the security of servers by implementing best practices and minimizing potential vulnerabilities.
Remote Desktop
File Shares & Document Storage
Includes Classic folder shares and shared drives to allow multiple users to access the same set of files and cases
Local Printing
Allows you to print from the remote desktops to your local printers
Fast Machines
Designed to fast and responsive as if you’re sitting in front of a new machine
Multiple Monitor Support
Will utilize all the monitors on your computer for full desktop experience.
Access from Anywhere
Allows you to connect from anywhere with proper authorization
Passthrough Audio
Audio you play on the remote desktop will be heard locally. Good for calls and videos.
Anti Malware Protection
Anti-Virus and malware protection will be installed on the virtual desktops so you don’t have to install your own.
Desktop Backups
We backup the configuration of your desktops in case the desktop malfunctions, this way you’re back to working quickly
Storage Backups
Any files stored on the hosted desktops will be backed up
2 Factor Authentication
A best practice of making sure only you have access to your desktops in case of credential theft.
Document Storage
Secure Document Storage
Store documents secure for remote access. Organize files as needed.
File Shares
Allows for sharing of files and cases with other members of your team
Access to OneDrive
Get Access to OneDrive to store files in the cloud.
SharePoint
Central store, similar to OneDrive but designed for multiple people access rather than individual access.
Version History
Keeping track of different versions of documents and files. Restore deleted files, damaged files etc.
Fast Search
Quickly finding specific files or documents using keywords based on indexing. Results are returned in split seconds.
File Content Search
Search includes content of files as well
Smart Search
Use smart syntax to search for words near each other, or exclude certain words from search etc.
User Access Control
Capable for setting permissions on each folder or file to restrict access to team members with no privilege.
At Rest Encryption
Encrypts files at rest. Often needed for compliances or HIPAA to ensure data is unreadable in case of breach.
Metadata and Tagging
Adding descriptive information and tags to files and documents to aid in organization and search.
Backups
Creating copies of files and documents for safekeeping in case of loss or damage.
Add-ons Services
Phone System License
Get a phone line for making and receiving calls. Get a phone number. Via services such as Ring Central
Available as add-on
High Speed Internet
Get High Speed Internet such as COX, AT&T or Spectrum
Legal Website & Domain
Get a Website for your Law Firm with intake form.
QuickBooks Online License
Get QuickBooks Online License
IT Services Features
Expertise and Experience
In-depth tech knowledge and industry experience.
Cost-Efficiency
Save on recruitment, salary, and infrastructure costs.
Access to Latest Technology
Leveraging state-of-the-art tools and software.
24/7 Support
Round-the-clock technical assistance and troubleshooting.
Cybersecurity
Robust security measures for data and systems.
Scalability
Services that grow with your business needs.
Disaster Recovery
Backup solutions ensuring business continuity.
Compliance
Ensuring adherence to regulatory standards.
1
Office 365 Management
Smooth deployment, configuration, and management of Office 365 tools boost productivity, enhance communication, and foster collaboration across teams.
2
Email Setup and Management
Reliable, secured, and efficient email servers ensure seamless communication within your organization, bolstering operations and customer relations.
3
Endpoint Management
Comprehensive security for all end-user devices within your network, reducing the risk of security breaches and safeguarding business data.
4
Cloud Services
Seamless migration, robust management, and prompt support for cloud platforms enhance business flexibility, scalability, and disaster recovery processes.
5
Managed IT Infrastructure
Proactive maintenance of IT systems ensures optimal performance, minimizes downtime, and bolsters overall productivity.
6
Network Design and Configuration
Custom, secure, and efficient networks tailored to specific business needs enhance data flow and operational efficiency.
7
Virtualization
Efficient use of system resources, improved scalability, and enhanced disaster recovery are achieved through well-managed virtual machines.
8
IT Consultation
Strategic advice on leveraging IT for business growth aligns technology with business objectives, fostering operational efficiency and innovation.
9
VoIP Services:
Cost-effective and feature-rich Voice over Internet Protocol (VoIP) systems augment business communication capabilities.
10
Software Development
Custom software applications tailored to specific business needs enhance productivity, automate processes, and improve customer service.
11
Hardware Procurement
Access to necessary, high-quality IT hardware optimizes operations while minimizing costs.
12
Data Management
Secure, compliant storage, backup, and management of business data ensure information availability, integrity, and security.
13
Remote Work Solutions
Secure and efficient remote work capabilities accommodate modern work trends, enhancing team flexibility and productivity.
14
Training and Support
Hands-on IT training and continuous support for staff streamline operations and minimize disruption due to technical issues.
15
IT Asset Management
Effective tracking and management of all IT assets lead to optimal utilization, regular updates, and longer asset lifespans.
16
Mobile Device Management
Secure handling of business-related mobile devices protects company data, accommodating the convenience of BYOD culture without compromising security.
17
IT Auditing
Regular assessment of the IT infrastructure helps identify potential issues, optimize IT setup, and minimize risks, enhancing overall system reliability and security.
18
Backup
Reliable and regular data backup solutions safeguard business data, ensuring quick restoration in case of data loss or system failure for continued business operations.
19
Server Management
Efficient operation and maintenance of physical and virtual servers enhance system performance, ensuring smooth and uninterrupted business activities.
20
System Integration
Seamless integration of various IT systems and applications streamlines data flow, improves communication, and enhances decision-making across the organization.
Unmatched Work Space Experience
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Supported Operating Systems
Windows 10
Windows 11
Windows Server
Linux
Deeper Dive
24 / 7 Help Desk
Let's face it, downtime, hiccups and technical challenges are unavoidable in every business and they can be frustrating and downright costly.
Our Solution
- Any time 24/7 access to live person that can help
- Proficient help desk staff means quick resolution
- We are very friendly
- Dedicated consultants that understand your environment
Software Support
Software Challenges
- Every small business relies on a handful of software to operate smoothly (Outlook, Office 365, G-Suite, MS Office, Word, Excel, Adobe Acrobat, Cloud Software, QuickBooks)
- Software needs updates, can be buggy and just simply doesn’t always work
- Employees may need a hand in getting something done (exporting printing as PDF, shrinking an image, etc.)
Our Solution
- We manage your software
- Your users can open tickets and we can help them live
- Software updates are all done by us
Desktop Management
The Challenge with Laptops
- Computers Break
- Laptops get lost or stolen
- Need to be replaced periodically and requires budgeting and installations costs
Our Solution
- Desktops are Automatic and cloud based
- No desktop or stolen laptop issues
- Hardware is seamlessly upgraded
- Performance is guaranteed
Anti-Malware Controls
Malware is a Real Problem
- Small Business are infected by viruses and malware at unprecedented levels
- Malware can cost you money to fix if you are lucky to recover your data
- Data leaks and breaches can put you out of business
Our Solution
- Our seucirty packages are standard and include anti-malware
- Employee controls are in place to prevent installation or download of malicious software
- We are fast at identifying and responding to incidents to minimize any damage
- Backups are automatic with every plan so you will never lose your data.
Printers
The Challenge with Printers
- Printers run out of ink
- Printers suddenly stop printing
- Printers fall offline
Our Solution
- Our staff is on standby to support your printers 24/7
- We identify root causes to printer issues to avoid recurring problems.
Vendor Management
Vendor Challenges
- Too many tech vendors to manage (ISPs, Software vendors, hardware, apps)
- Creating tickets is time consuming and frustrating process
- Many issues are left unresolved with vendors because of poor support
Our Solution
- We provide 24/7 support on your vendors
- We open tickets for you and follow up till resolution
- Our existing relationships with vendors allows us to efficiently navigate the vendor support process
Employee Management
Employee Management Challenges
- Employee on-boarding is time consuming (emails, desktops, software) all need to be setup for new employees
- Employees may encounter issues with access, logins, password. Their downtime can be costly
- Departing employees require data to be transferred, laptops returned, accounts locked, etc, passwords changed
Our Solution
- Our cloud option provide quick user setup for new employees meaning quick employee on boarding
- We lock down the employees that leave and document the changes made
System Monitoring
The Need for Monitoring
- Monitoring is an essential component of any technology-dependent small business
- Small businesses don’t usually invest in monitoring although it is a key component in preventing issues from happening (such as disk space, updates, high CPU pegs, and other connectivity issues)
Our Solution
- Monitoring is built into our service, therefore you don’t have to plan, invest or worry about setting things up
- Monitoring means smoother business operations, we reach out to you before a problem occurs
Auditing
The Audit Challenge
- As a small business owner, it is important to be able to prove accountability for compliance or employee reviews
- Today’s small business don’t have any insight into who is doing what on the system and lack of visibility can mean higher risk
Our Solution
- Our system is equipped to log every user’s account access from email access to desktop log-ons
- We can provide you with reports that you need
Our Code
1
Honesty
At our company, we treasure the truth. Upholding honesty not only makes us reliable but also forms the backbone of our prosperous client relationships.
2
Transparency
We believe in crystal clear communications. Our IT solutions come with a transparent process, keeping you informed and engaged every step of the way.
3
Diligence
Our team pledges to deliver honest effort, embracing challenges, and going the extra mile to surpass expectations and achieve exceptional results.
4
Accountability in Action
We stand by our work, owning our decisions, and learning from outcomes. Our commitment to accountability ensures we continually improve our services, systems, and ourselves.
5
Client-Centric Commitment
We put our clients first. By listening, understanding, and responding to their needs, we build long-lasting partnerships based on trust, results, and shared success.
What our customers say
If you're looking for a hosted desktop, you won't beat the reliability, affordability and top tier services offered by TekReach on the Albatross platform. After going out on my own, they set up encrypted storage and MS Office, personalized my experience and became my own IT department. Turnkey. Always on. Awesome. Call them!
Google
Rob Kosin
Principal Attorney
Principal Attorney
Our 10-person firm switched over to Albatross Workspaces in January 2020. The transition was a smooth one and we have found their hosted desktop to be user-friendly and reliable. Additionally, the TekReach Support Team has been extremely helpful to us with any issues that have arisen and have assisted us in installing new software to our network desktop. We are very satisfied with their service and support.
Google
Dana Jennings
Owner, Jennings Law Firm
Owner, Jennings Law Firm
TekReach has been a great partner to our business. They have been hosting our systems for a few years and we have been extremely satisfied with their services. First, their folks are great to work with. They have always been available to help us work through any design questions or issues. System uptime is excellent and in the rare situations when there was an issue, they immediately had it fixed. You can't ask for more from a partner.
Google
K
Technical, City
Technical, City
I have been with TekReach now for 3 years. Their service and expertise has been top notch, and as someone who has been a developer for over 26 years, I am definitely qualified to provide this opinion. One of my business ventures runs a classic ASP application on top of a SQL Server database and I can't remember the last time there was any downtime. I am very happy to recommend this company to others looking for shared server and cloud based solutions. Note: Hosting here isn't as cheap as other places like Godaddy, but the scalability is there and and my web apps don't come to a grinding halt in the middle of the day due to oversharing resources like Godaddy has done many times in the past. You get what you pay for, and in this case the value is there.
Google
Brad Churchill
Owner, Choklat
Owner, Choklat
Insurance and Capital Management has used Tek Reach since we opened. The cloud costs are very competitive and they are very responsive with any issues or help needed both with the cloud and outside of the cloud (like hardware issues etc.)
Google
Stacy Brattager
Principal, Insurance Capital management
Principal, Insurance Capital management
Great company and pleasure to deal with. In these days of not speaking with a live person this us not the case. There's always someone to answer our calls and help out. We highly recommend this company and have used them for many years.
Google
Horizon Entertainment
I had such a positive experience with this company, the people who work here are so kind and patient and helpful.
Google
Nicole Farr
Dentist, Dr. Nicole Farr DMD
Dentist, Dr. Nicole Farr DMD
We recently purchased the news slider for SharePoint. We had some questions about various configuration options, and Karim was able to connect to my machine via the web and walk through the setup with me. He also helped me make a couple of minor changes that made the slider work much better within our environment. Great product, and a good experience overall with customer support. Thanks very much!
Google
Researched a number of possible host for our SharePoint, decided on TekReach, and they were wonderful. Prompt responses during the engagement and setup, quick answers to a few questions during configurations, and almost no changes required because they got it right the first time. I would not hesitate to recommend TekReach again.
Google
Terms of Service
TekReach Solutions, LLC