Precision Engineering Surveyors
Fully Managed IT Services
Help Desk
Security Support
Backups
Onsite Management
About the Company
Precision Engineering Surveyors, Inc., founded in 2003 and based in Highland, CA, offers land surveying services throughout Southern California. Their services encompass commercial land surveying, construction staking, and various types of land and property surveys. They focus on accuracy, reliability, and client satisfaction, utilizing advanced technology to deliver precise results on time and within budget. They serve areas including Los Angeles, Orange, Riverside, and the Inland Empire.
The Business Challenge
The owner of Precision Engineering surveying company, faced increasing frustration with their existing IT support following a recent acquisition of their old IT company. The promised seamless transition failed, leading to operational disruptions. Response times plummeted, causing project delays and impacting client deadlines, as the once-reliable support system became a bottleneck. The company's vital server infrastructure suffered neglect, raising concerns about outdated systems and potential workflow interruptions. Lapsed firewall security and slow internet speeds compromised data security and productivity, while the secondary internet connection proved unreliable.
Critical backup systems were failing, and offsite backups were inactive, leaving the company vulnerable to data loss, compounded by inaccessible backup locations. Network printers consistently went offline, further hindering workflow. The owner recognized the critical juncture they faced, as unreliable IT support threatened operational stability and data integrity.
He needed a proactive and responsive IT partner to restore confidence and ensure smooth functioning operations
The Albatross Solution
TekReach was selected to address the challenges. They initiated a comprehensive onboarding process, including:
- Detailed Documentation: TekReach started by Documenting Precision’s IT infrastructure, hardware, software, network configurations, and existing services, including login credentials.
- Identifying Key Issues: TekReach worked on identifying and getting versed with the reported issues like failing backups, non-functional secondary internet, and printer problems, and noting expired firewall features.
- Understanding User Needs: TekReach team worked on defining requirements for different user types, especially regarding network access.
- Onsite Investigation: TekReach performed an onsite visit to understand the infrastructure and begin remediation, including investigating backup destination connectivity and planning to fix the secondary internet.
- Initial Remediation Steps: TekReach Immediately addressed critical issues, like swapping old drives and reviewing firewall configurations.
In a matter of a few months, Tekreach was able to remedy all the issues identified initially to the full satisfaction of the customer.
Ongoing Support
TekReach Solutions continues to provide ongoing managed IT services. The services a comprehensive suite of ongoing IT services designed to optimize operations and ensure seamless productivity. Our network monitoring provides constant observation of Precision’s network's performance, traffic, and security, proactively addressing potential issues before they impact Precision’s workflow. Our cybersecurity monitoring delivers 24/7 surveillance for threats and vulnerabilities, with regular security updates and patch management to safeguard the customer’s critical data. We maintain server health, ensuring optimal performance and storage capacity through continuous monitoring, software updates, and hardware checks. Our automated data backup and recovery solutions guarantee data integrity, with regular testing to ensure swift recovery in case of disruptions.
TekReach handles software updates and patching, ensuring compatibility and stability across Precision’s systems. And our responsive help desk support provides continuous technical assistance, resolving IT issues promptly to minimize the customer’s downtime and maximize efficiency. TekReach Solutions empower Precision Engineering Surveyors to focus on what they do best, knowing their IT infrastructure is in expert hands.
Through this ongoing support, the TekReach ensures the stability, security, and reliability of the surveying company's IT infrastructure.